When do I receive my order?
We aim to dispatch all orders within 24 -48 hours. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. Once your order has been shipped, you will receive email confirmation of your shipping details.
Estimated shipping times?
Please see shipping & delivery notes.
How much does shipping cost?
We offer free Shipping on all orders above £50!
What currency do I pay?
All orders will be processed in British pound (GBP), however, for your convenience all prices in the shop are automatically converted to your local currency. You will only be charged the sum stated in your local currency, at the most current exchange rate.
May I return my order?
Yes, you can try all items you want in the comfort of your own home. You have 7 days to decide whether to keep your items. If you don't like them, or if they don't fit, you can easily return the product and you will receive a full refund to be credited to the original payment method. When using PayPal, they will refund the cost of sending it back.
May I exchange my item?
Yes, exchanges are easy!
Do I need an account to place an order?
No, you don't need an account to complete a purchase.
What payment methods do you accept?
We accept Visa, MasterCard and American Express cards as well as credit card. You can also choose to pay with PayPal. At Cy’s Topshelf, your personal online security is important to us. We use the latest SSL encryption technology to store and safely transmit your personal and credit card information through our systems. Additionally, for your safety and protection, we will confirm that the billing address you provide matches the address on file with your credit card company.
Can I add items to an existing order?
Yes, just place a new order and contact us if you would like your items delivered together.
Do you provide gift delivery?
Yes, please just add a note with your order, if you require your order to be delivered with gift wrapping.